Group Dog Training Class Policy

In order to protect all participants in a class, we reserve the right to decline entry to any dog who presents behavior issues that may be overly dangerous, disruptive, or that may be exacerbated by participation in a group class. If behavior issues are discovered during the class and the trainer determines that it is in everyone's best interest to seek a private trainer, you will receive a 50% refund and you will be provided with a qualified trainer referral.

Training Methods
Our progressive, force-free training programs are based on the scientific principles of animal learning theory and the use of positive reinforcement based techniques (including Clicker Training) to set your dog up for success. All methods are 100% dog-friendly so you can truly be your dog's best friend! Physical punishment is not necessary and will not be allowed in the classroom, as it may be disturbing and/or disruptive to other attendees.

Vaccination Requirements
Proof of your dog's current (age appropriate) vaccinations must be provided by the first class session with dogs in order to participate. Titer results are acceptable.

Refunds
Refunds can be provided if we are notified 7 days before the first class session. No credit or refund can be provided for any reason after 7 days before the first class session. Refunds can be credit card refunds or credit toward a future class.

Attendance
Orientations are the most important part of our classes! Therefore, students enrolled in classes with an orientation must attend their scheduled orientation to participate in the class. If you know ahead of time that you will be unable to attend the orientation, please notify us as soon as possible to make other arrangements or notify us one week before the first class session to receive a refund. Students who miss their scheduled orientation (without making prior arrangements) are assumed to have dropped out of the class, and will forfeit their class fee. The space will be given to a student on the waiting list. If you miss a session (other than orientation) please contact the trainer to discuss what was covered. Our classes are taught as a series; therefore, drop-ins and make-up classes are not permitted. Students who were not pre-enrolled in a class can join at the trainer's discretion, provided there is space available in the class.

Risks for Puppies
It is your responsibility to monitor your puppy's health daily. If your puppy seems ill or does not eat or play as usual, please take puppy to your veterinarian immediately. Urban Dawgs is aware of varying and developing opinions regarding canine vaccination. There is some risk of disease when young puppies are exposed to the outside world before they are fully vaccinated.  However, several critical developmental and socialization periods end prior to the completion of a normal puppy vaccination schedule and there is a definite risk of inadequate socialization if you wait to take your puppy into the world.  We always follow a veterinarian’s professional judgment, in individual cases or situations, where special circumstances warrant further immunization for a special puppy before participating in classes. We recommend that you talk with your veterinarian about ways to reduce the risks for your puppy before taking classes.
Read Purdue University's Recommendations for Puppy Class Protocols
and a veterinarian's view on puppy socialization and vaccinations.

Children In Class
We are happy to have family members and children attend our classes. In order to make it a fun and safe experience for everyone in the class, please review our guidelines:

• Children must remain seated with their parents and under parental control at all times.
• Parents must supervise their children for the entire class.
• Children are not permitted to run, yell or otherwise act disruptive in the classroom.
• If your child wants to meet another dog, please obtain the owner's permission first.
• Children can get bored during class. Please bring quiet toys or activities to keep them entertained.

WE ACCEPT